Please arrive 15 minutes prior to your scheduled appointment time to check in and complete paperwork as needed.
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General Information
We require a valid credit card at the time of booking to secure an appointment. Out of courtesy to our service providers and other guests and patients, we require a 48-hour notice for cancellations. In the event that you are unable to give sufficient notice, a cancellation fee of $50 will be charged for all missed appointments, regardless of the reason for the cancellation. In the case of pre-purchased packages, you will forfeit one treatment for last minute cancellations or “no show” appointments within 48 hours of the appointment time.
Check-In
Cancellations & No-Shows
Product Returns
Forms of Payment
Late Arrivals
Prices & Promotions
Gratuity
Office Gift Cards & Credits
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
If you arrive more than 15 minutes past your scheduled appointment time (5 minutes for 15-minute appointment slots) and we are unable to accommodate your service, your appointment will be rescheduled, and a $50 fee will be charged. Treatment times are not extended based on late arrivals.
Late Arrivals
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Cancellations & No-Shows
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Prices & Promotions
Gratuity
Office Gift Cards & Credits
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and social media updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
Prices & Promotions
Check-In
Cancellations & No-Shows
Late Arrivals
Product Returns
Forms of Payment
Gratuity
Office Gift Cards & Credits
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. DeeTox accepts cash, checks, credit cards, CareCredit, and PRIVI.
Forms of Payment
Check-In
Cancellations & No-Shows
Late Arrivals
Prices & Promotions
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Gratuity
Office Gift Cards & Credits
Refunds
Personal Belongings
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Practice-Patient Relationship
Dose Adjustments
General Information
Tipping is appropriate on non-medical services only (customized clinical facials and HydraFacial). Tipping is not allowed for medical services, including Botox, dermal filler, microneedling, chemical peels and laser.
Gratuity
Product Returns
Office Gift Cards & Credits
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
Check-In
Cancellations & No-Shows
Forms of Payment
Late Arrivals
Prices & Promotions
Gift cards may be purchased in any denomination over the phone, online, or in-person. Unless otherwise indicated, gift cards will expire 12-months from the date of purchase, are non-refundable, non-transferrable and may be used for services or products. Service credits and purchased packages are non-transferrable and must be used for the service for which they were purchased. Credits left for more than 12 months are forfeited.
Office Gift Cards & Credits
Product Returns
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
Check-In
Forms of Payment
Late Arrivals
Prices & Promotions
Cancellations & No-Shows
Gratuity
Refunds are not provided for services or packages, even if you are disappointed in the result or unhappy with the outcome. Refunds or credits for partially-used packages are provided only on a case-by-case basis. If a patient moves outside of North Carolina, a refund will be provided on unused services, less a 25% administrative fee.
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Personal Belongings
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Dose Adjustments
General Information
Check-In
Forms of Payment
Late Arrivals
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Gratuity
Office Gift Cards & Credits
We accept unopened product returns within 7 days of the purchase date if you are not satisfied with your purchase. In this event, we will provide a credit on your account for 50% of the product purchase value. Opened product returns are permissible only when there is a documented allergic reaction to the product during in-person evaluation. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
Product Returns
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Check-In
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Gratuity
Office Gift Cards & Credits
Refunds
Personal belongings are the full responsibility of the DeeTox guest and should be kept in your possession at all times. DeeTox is not responsible for lost or damaged items.
Personal Belongings
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Dose Adjustments
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Check-In
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Late Arrivals
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Gratuity
Office Gift Cards & Credits
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We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.
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Personal Belongings
We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Practice-Patient Relationship
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Check-In
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Dose adjustments for Botox/Dysport/Xeomin treatment are offered between 2-3 weeks after tthe original treatment, with up to 5 units complimentary. Anything beyond 2-3 weeks is considered a new treatment.
Check-In
Product Returns
Forms of Payment
Late Arrivals
Prices & Promotions
Check-In
Cancellations & No-Shows
Gratuity
Office Gift Cards & Credits
Refunds
Personal Belongings
Provider Requests
Practice-Patient Relationship
Dose Adjustments
General Information
To provide a relaxing experience for all of our guests, we ask that you turn the ringer off on cell phones. Our #1 goal is your safety, and for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!